ZeroTouch Refund & Return Policy

Eligibility for Return

• Returns are accepted only within 7 days from the date of delivery.

• Mandatory Support Consultation: You must contact our support team (call, chat, or live video) for installation assistance or troubleshooting before requesting a return.

• Valid Reasons for Return:
- Product is damaged or defective upon delivery.
- Installation or usage issue persists even after support assistance.
Important: Low water pressure and incorrect fitment due to bathroom design are not product
defects. ZT Neo is a mechanically operated product and requires a minimum water pressure of
0.8–1 bar. Compatibility and fitment must be checked before purchase.

Non-Returnable Situations

• More than 7 days have passed since delivery.
• Product installed/used incorrectly without contacting support first.
• Damage due to mishandling, improper installation, or non-standard plumbing.
• Missing/damaged original packaging, accessories, or manuals.
• Visible wear & tear, stains, or modifications.

Return Process

1. Request Approval: Contact us at support@zerotouch.in or call +91 8121527032 within 7 days
of delivery. Share photos/videos for faster resolution.
2. Support Troubleshooting: Our team will guide you to resolve fitment and pressure issues.
3. Return Authorization: If unresolved, you’ll receive a Return Authorization with shipping
address.
4. Shipping the Product: Customers must self-ship the item in original packaging with all parts.
Return shipping cost is borne by the customer for non-defective issues.
5. Inspection & Refund: Refund processed within 5–7 business days after inspection.

Refund Terms

• Full Refund — For manufacturing defects or transit damage.
• Partial Refund / Rejection — If returned item is incomplete, damaged, or not meeting stated
conditions.
• Refunds go to original payment method. For COD, bank details will be requested.

Important Notes

• ZT Neo’s performance depends on your bathroom’s water pressure and plumbing.
• Check compatibility with our team before purchase.
• Return shipping is customer’s responsibility unless product is defective/damaged.
• Please contact us directly before raising complaints publicly — our support is fast & solution-focused.

Contact Us
+91 8121527032
✉ support@zerotouch.in
Available Monday–Saturday, 10 AM – 7 PM IST.