Terms and Conditions

Effective Date: 12-02-2025

Welcome to ZeroTouch, your trusted direct-to-consumer (D2C) brand in India. These Terms and Conditions ("Terms") govern your access to and use of our website (the "Site") and our services. By accessing or using our Site, you agree to be bound by these Terms. If you do not agree, please refrain from using the Site.

 

 

1. General Information

ZeroTouch is operated by AV Zero Touch Private Limited, a company incorporated in India. Our registered office is located at 205 Sai Sagar Heights, Praksh Nagar, Begumpet, Hyderabad, 500003

. For any inquiries, please contact us at support@zerotouch.in or +91-8121527032.

 

 

2. Eligibility

By using our Site, you represent that you are at least 18 years old or have parental/guardian consent. You must have the legal capacity to enter into agreements under Indian law.

 

 

3. Account Registration

To access certain features, you may need to register an account. You agree to provide accurate and complete information and update it as necessary. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

 

 

4. Orders and Payment

  • Product Availability: All products listed on the Site are subject to availability.

  • Pricing: Prices are displayed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.

  • Payment: We accept payment through secure methods such as credit/debit cards, UPI, net banking, and digital wallets. By placing an order, you agree to provide accurate payment information.

  • Order Confirmation: You will receive an order confirmation via email after successful payment. We reserve the right to cancel any order for any reason, including stock unavailability or errors.

 

 

5. Shipping and Delivery

  • Shipping: We ship across India. Shipping timelines and charges vary based on location and order size.

  • Delivery: Estimated delivery times are provided at checkout. Delays may occur due to unforeseen circumstances.

  • Tracking: You will receive tracking information once your order is shipped.

 

 

6. Returns and Refunds

  • Eligibility: Products must be returned within 7 days of delivery, unused, and in their original packaging.

  • Process: To initiate a return, contact us at support@zerotouch.in.

  • Refunds: Refunds will be processed to the original payment method within 7 days after return approval.

 

 

7. Intellectual Property

All content on the Site, including but not limited to text, images, graphics, and logos, is owned by or licensed to ZeroTouch. Unauthorized use is strictly prohibited.

 

 

8. Prohibited Activities

You agree not to:

  • Engage in fraudulent or illegal activities.

  • Interfere with the functioning of the Site.

  • Use the Site for any purpose that violates applicable laws.

 

 

9. Limitation of Liability

ZeroTouch shall not be liable for any indirect, incidental, or consequential damages arising from the use of our Site or services.

 

 

10. Indemnification

You agree to indemnify and hold ZeroTouch harmless from any claims, damages, or expenses arising from your use of the Site or violation of these Terms.

 

 

11. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting on the Site. Continued use of the Site indicates acceptance of the revised Terms.

 

 

12. Governing Law and Dispute Resolution

These Terms are governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts in Hyderabad Telangana India.

 

 

13. Contact Us

For any questions or concerns, please contact us at:

  • Email: support@zerotouch.in

  • Phone: +91-8121527032

 

 

Thank you for choosing ZeroTouch!