Shipping and Return Policy

Effective Date: 12-02-2025

At ZeroTouch, we are committed to providing a seamless shopping experience. Please read our shipping and return policy carefully to understand our practices regarding order fulfillment and returns.

 

 

Shipping Policy

1. Order Processing

  • All orders are processed within [1-2 business days] after confirmation.

  • Orders placed on weekends or holidays will be processed on the next business day.

  • Once your order is processed, you will receive an email with tracking details.

2. Shipping Charges and Methods

Free Shipping on all orders

Free shipping is available on orders over 

3. Delivery Timeframes

  • Standard delivery takes 4-7 Busienss days

Note: Delivery times may be impacted by external factors such as weather, holidays, or courier delays.

4. Shipping Areas

We currently ship to all major cities and towns across India. If we are unable to deliver to your location, we will inform you promptly.

5. Undelivered Packages

If your package is returned due to an incorrect address or inability to deliver, our team will contact you for further instructions.

 

 

Return and Exchange Policy

1. Eligibility for Returns

  • Items must be returned within 7 days of delivery.

  • The item must be in its original condition with all packaging, manuals, and accessories included.

  • Products damaged due to misuse, wear and tear, or improper handling are not eligible for returns.

2. Return Process

To initiate a return:

  1. Contact our customer support team at [Insert Email/Phone Number] with your order number and reason for the return.

  2. Once approved, you will receive instructions on how to ship the product back.

  3. Ensure the item is securely packaged to prevent damage during transit.

3. Refunds

  • Refunds will be processed within [X days] of receiving the returned item.

  • Refunds will be issued to the original payment method. If payment was made via COD, we will contact you for bank details.

4. Exchanges

  • We offer exchanges for defective or damaged products. Please contact us within 7 days of delivery to initiate an exchange.

5. Non-Returnable Items

The following items are not eligible for return:

  • Items marked as “Final Sale” or “Non-Returnable.”

  • Customized or personalized products.

 

 

Damaged or Defective Items

If you receive a damaged or defective product, please contact us within [X days] of delivery. We will either replace the item or issue a full refund after verifying the claim.

 

 

Contact Us

For any questions or assistance with shipping and returns, please contact our customer support team:

ZeroTouch Customer Support
Email: support@zerotouch.in
Phone: +91-81527032
Address: AV Zero Touch Pvt. Ltd

205 Sai Sagar Heights, Praksh Nagar, Begumpet, Hyderabad, 500003


Thank you for shopping with ZeroTouch!