Privacy Policy

Effective Date: 12-02-2025

Welcome to ZeroTouch! We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website.

1. Information We Collect

We collect the following types of information:

  • Personal Information: Name, email address, phone number, shipping and billing address, payment details, and any other information you provide during registration or checkout.

  • Device Information: Details about your device, IP address, browser type, operating system, and browsing activity on our website.

  • Order Information: Information about the products you purchase and your order history.

  • Customer Support Information: Any information you provide when contacting our customer support.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill orders, including shipping, confirmations, and invoices.

  • To provide customer service and respond to your inquiries.

  • To send updates, promotional offers, and marketing communications.

  • To personalize your shopping experience and improve our website.

  • To detect and prevent fraudulent activities and ensure the security of our website.

3. Sharing Your Information

We do not sell your personal information. However, we may share your information with the following parties:

  • Service Providers: Third-party partners who assist us in processing payments, delivering orders, and providing customer support.

  • Compliance and Legal Obligations: If required to do so by law or in response to a legal request.

  • Business Transfers: In the event of a merger, sale, or acquisition, your information may be transferred to the new entity.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, gather analytics, and improve our services. You can manage cookie preferences through your browser settings.

5. Your Rights and Choices

You have the right to:

  • Access, update, or delete your personal information.

  • Opt-out of marketing communications by following the unsubscribe link in our emails.

  • Request details on how we handle your data.

To exercise these rights, please contact us at [Insert Email].

6. Data Retention

We retain your personal information as long as necessary to fulfill the purposes outlined in this policy or as required by law.

7. Data Security

We implement appropriate security measures to protect your information from unauthorized access, loss, or misuse.

8. Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect information from them.

9. International Users

If you are accessing our website from outside India, please note that your data will be transferred and processed in India.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

ZeroTouch Customer Support
Email: support@zerotouch.in
Phone: +91-81527032
Address: AV Zero Touch Pvt. Ltd

205 Sai Sagar Heights, Praksh Nagar, Begumpet, Hyderabad, 500003

Thank you for trusting ZeroTouch for your smart home solutions.